How to make an insurance claim

We know making an insurance claim can happen under difficult circumstances. That’s why we work hard to make the process as easy, fast, and straightforward as possible. 

To make a claim for a Terminal Illness, Total & Permanent Disability (TPD) or an Income Protection benefit, call us on 1300 362 415.

In the event of your death, your legal personal representative or next of kin will need to call us on 1300 362 415.

We’re here to help. 

Member story: Taking the pain out of insurance claiming

MTAA Super has worked with our insurer, MetLife, to make the claims process simpler for our members. Learn more

Related information

• Insurance options
• How much cover do I need?
• Income Protection (IP)
• Death and Total Permanent Disability (TPD)
• Change, cancel or apply for insurance cover
• Work scales
• Insurance in Super Voluntary Code of Practice (Transition Plan)