MTAA Super is committed to providing excellent service, and any complaints from members are dealt with as soon as possible. If you wish to make a complaint about MTAA Super write to:
The Complaints Officer
Locked Bag 5134
Parramatta NSW 2124
Your complaint will be dealt with within 90 days. If you believe that your complaint has not been satisfactorily handled or if you do not receive a response within 90 days, you can contact the Superannuation Complaints Tribunal, an independent body established by the Federal Government. The Tribunal has jurisdiction to deal with most types of superannuation related complaints that relate to trustee decisions. The tribunal’s contact details are:
If your complaint is outside the jurisdiction of the Superannuation Complaints Tribunal and you do not receive a response to your complaint within 45 days, or you are not satisfied with the response, you may be eligible to take your complaint to the Financial Ombudsman Service.
You may contact the Financial Ombudsman Service by calling 1300 780 808 (local call cost in Australia)
This is a free service.
The Australian Securities and Investments Commission has an infoline, 1300 300 630, that you may use to make a complaint and obtain information about your rights.