Complaints
MTAA Super is committed to providing excellent service, and any complaints from members are dealt with as soon as possible.
If you have a complaint
MTAA Super is committed to handling complaints promptly, fairly and in the strictest confidence. We care about our members. Complaints are taken seriously and dealt with as soon as practicable.
If you have a complaint, call us on 1300 362 415 or write to us at:
The Complaints Officer
MTAA Super
Locked Bag 5134
Parramatta NSW 2124
contact@mtaasuper.com.au
The Complaints Officer will investigate your complaint and provide you with a written response.
If an issue has not been resolved to your satisfaction, or your complaint has not been resolved within 90 days, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA).
Australian Financial Complaints Authority (AFCA)
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
There are some time limits for lodging certain complaints. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given a written decision.