Complaints
MTAA Super is committed to providing excellent service, and any complaints from members are dealt with as soon as possible.
If you have a complaint
MTAA Super is committed to handling complaints promptly, fairly and in the strictest confidence. We care about our members. Complaints are taken seriously and dealt with as soon as practicable.
If you have a complaint, call us on 1300 362 415 or write to us at:
The Complaints Officer
MTAA Super
Locked Bag 5134
Parramatta NSW 2124
The Complaints Officer will investigate your complaint and provide you with a written response.
Australian Financial Complaints Authority (AFCA)
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001
The Australian Securities and Investments Commission (ASIC) has an information line 1300 300 630 that you may use to make a complaint and obtain information about your rights.