1. Complaints Policy

Complaints

MTAA Super is committed to providing excellent service, and any complaints from members are dealt with as soon as possible.

Tell us if you have a complaint

We care about our members, and any complaints are taken seriously and dealt with as soon as practicable. If you have a
complaint, call us on 1300 362 415 or write to:

MTAA Super Complaints Officer
Locked Bag 5134
Parramatta NSW 2124
contact@mtaasuper.com.au

If an issue has not been resolved to your satisfaction, or your complaint has not been resolved within 90 days, you can contact the Australian Financial Complaints Tribunal (AFCA).

Australian Financial Complaints Authority (AFCA)

AFCA is an external dispute resolution scheme which provides fair and independent financial services complaint resolution that is free to consumers.
 
Website:           www.afca.org.au 
Email:                 info@afca.org.au 
Telephone:      1800 931 678 (free call)
 
In writing to:    Australian Financial Complaints Authority
                            GPO Box 3, Melbourne VIC 3001
 
There are some time limits for lodging certain complaints. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given a written decision.