As part of the Fund’s commitment to improving our service, we are using a feedback system called OnTrack.
Getting timely and actionable feedback from those who have an interaction with us means we can improve the member experience and reach our goal of delivering service excellence.
So, after you have spoken with one of our Customer Service team, you may receive an SMS asking you to provide us with your feedback. We will then use this feedback to drive improvements in our service delivery and back-office processes.
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