Alternatively, you can register directly on the app. Simply click “Register” on the login screen.
Can I set up a 4-digit PIN for quick access to the app?
Yes. From the login screen, click the toggle icon next to “Want to login faster? Create your own 4-digit PIN”.
Once set up you can use the 4-digit PIN to access the app instead of using your Member SuperSite or ePension login details.
When the App is updated, will I need to reset my 4-digit PIN?
The device will remember your details after any automatic app update. However, if you buy a new phone or delete the app and re-install, you will need to set-up a 4-digit PIN again.
Is the data I’m viewing ‘real-time’?
Yes. Your estimated account balance, transaction information and insurance details are in real time.
What device does the app run on?
Apple iPhone and Android smartphones.
Which smartphone versions are supported?
Current versions for both Android and Apple devices, plus the two previous versions. Older versions of iOS and Android may work, but the app will not be optimised.
Can I download the app on my Windows smartphone?
No. The app is currently only available for Apple or Android smartphones.
Someone stole my device – is my account safe?
Another person would need your login details (member number and password) to access your account. However, you should call us on 1300 362 415 so we can reset your password as an added level of security.
I am getting too many notifications. How do I change this?
You can turn off push notifications in your phone Settings menu.
What to do if the app unexpectedly quits, stops responding or won’t open?
There are several things you can try to address these issues.
Restart the app – close the app and open it again.
Restart your device – turn your device off and back on.
Check for iOS/Android operating system updates.
Check for app updates.
Delete and re-install the app.
Where can I send feedback or suggestions about the app?
We’d love to hear about your experience with the app. If there’s anything we can do to improve it, send an email to firstname.lastname@example.org