Protecting your personal information has always been important to us, and is now required by law.
The Commonwealth Privacy Act means we now handle your personal information in accordance with a set of guidelines, known as the National Privacy Principles. MTAA Super only collects information that is necessary to administer your fund membership. By this, we mean managing your account and keeping you up to date with opportunities and value-adding services and benefits available to you as an MTAA Super member. MTAA Super has appointed a Fund Administrator, Insurers and other specialist organisations to provide professional services to MTAA Super on your behalf. They are authorised, under the strictest confidence, to use your personal information only to administer your fund membership.
Your personal information will not be used or disclosed for any other purpose without your consent, except where required by law. For example, MTAA Super’s Fund Administrator is required to report certain information to the Australian Taxation Office for tax related purposes. The personal information collected by MTAA Super from you, or through your employer, includes your contact details, date of birth and Tax File Number (if you have chosen to quote it).
Over time, this will be supplemented with financial and other information necessary to administer your fund membership. Additional information may be collected from you, your medical practitioner(s) or from your employer for the purpose of assessing your eligibility for insurance cover or for the assessment of a claim. We would only seek to collect such information with your consent. We have stringent security practices, procedures and measures in place to safeguard your privacy. The staff that handle your personal information have the knowledge, skills, training and commitment to protect it from unauthorised access or misuse.
As a member of MTAA Super, you may ask to see the information we hold about you and to have it corrected if required.
To find out more about the personal information we hold and how it is handled, please call 1300 362 415.
If you would like more information about the Privacy Act or the National Privacy Principles, you can contact the Federal Privacy Commissioner’s hotline service on 1300 363 992.
Information we collect from the web
The information that we collect about you will depend on how you use the facilities offered by MTAA Super Web Site. If you visit an unsecured area of MTAA Super Web Site to read, browse or download information, our system will record the date and time of your visit to the site, the pages viewed, the operating system in use and any information downloaded. Our systems will not record any personally identifiable information.
MTAA Super Web Site currently offers, or intends to introduce, a number of interactive facilities including tools such as budget planners, super retirement, salary sacrifice and aged pension calculators. If you use any of these tools, we generally do not capture any personal information that you may enter when using the tools. An exception is where a tool such as a budget planner allows you to suspend or save your plan and retrieve the details at a later time. In that case, the information is stored on our systems so that you may recover the information when you resume your plan. Any information stored in a suspended or saved budget planner or other similar tool will not be viewed by MTAA Super. The MTAA Super Web Site also contains links to the Web Sites of third party providers of goods and services.
If you have accessed third party web sites through MTAA Super Web Site and if those third parties collect information about you, MTAA Super may also collect or have access to that information as part of our arrangements with those third parties. Third party web sites should contain their own privacy statements and those third parties are responsible for their own privacy practices.
How we handle e-mail
We will preserve the content of any e-mail that you send us, if we believe that we have a legal requirement to do so. Your e-mail message content may be monitored for security issues, including where e-mail abuse is suspected. Our response to you may be monitored for quality assurance issues. We may use your information to tell you about products and services offered to MTAA Super members by other companies. Your information may be used by MTAA Super to enable us to inform you about new and existing products and services that will enhance our relationship with you. If you provide us with your address or e-mail address, we may use it to send our regular communications such as updates on new and existing products and services. If you do not wish to receive any information about the services and products offered by other companies, or if you previously expressed a preference and now wish to change it, advise MTAA Super using the contact provided on this site.
Security on our system
MTAA Super takes reasonable steps to preserve the security of personal information in accordance with this Privacy Statement. All client information is protected from unauthorised access through the use of secure passwords, user log ons or other security procedures. Developments in security and encryption technology will be reviewed regularly. Our staff are trained to treat member information with the utmost confidentiality.